FAQ
Orders & Products
How are your shirts printed?
Every design is printed to order with direct-to-garment (DTG) printing, which puts the ink right into the cotton for a soft print you can barely feel. Nothing is pre-printed or sitting in a warehouse, so nothing goes to waste.
Where are your shirts made?
Every design is drawn in Vancouver. The shirts are printed to order and shipped by our production partner in China, which is how we keep shipping at $3.
What shirts do you use?
Our tees are 100% cotton (180 gsm) with a classic unisex fit. Our long sleeves are a heavier 100% cotton (270 gsm) with a relaxed, drop-shoulder fit.
What sizes do you carry?
Tees come in S, M, L, XL and 2XL. Long sleeves come in S, M, L and XL. Both are true to size. Here are the measurements:
| Size | Chest width | Length | Shoulder | Sleeve |
|---|---|---|---|---|
| S | 50 | 66 | 47 | 18 |
| M | 52.5 | 68 | 49 | 19 |
| L | 54.5 | 70 | 51 | 19 |
| XL | 57 | 72 | 53 | 20 |
| 2XL | 59 | 74 | 55 | 21 |
| Size | Chest width | Length | Shoulder | Sleeve |
|---|---|---|---|---|
| S | 52 | 71 | 46 | 57 |
| M | 56 | 74 | 51 | 60 |
| L | 60 | 77 | 55 | 62 |
| XL | 64 | 80 | 60 | 64 |
Measured flat, in centimetres. Chest width is armpit to armpit; double it for the full chest. Length is from the highest point of the shoulder to the hem.
How should I wash my shirt?
Wash inside out in cold water and hang dry or tumble dry low. Don't bleach, dry clean or iron directly on the print. This keeps the print looking fresh for years.
Will I get an order confirmation?
Yes. You'll get an order confirmation email as soon as you check out, and a shipping confirmation with your tracking number once your shirt is on its way. If you don't see them, check your spam or promotions folder.
Shipping
Where do you ship?
We ship to 66 countries:
North America: Canada, United States (including Puerto Rico), Mexico, Bermuda
Europe: Ireland, France, Germany, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Italy, Spain, Portugal, Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Greece, Cyprus, Bulgaria, Türkiye
Asia and Pacific: Australia, New Zealand, Japan, South Korea, China, Hong Kong, Macao, Taiwan, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, India, Sri Lanka, Pakistan, Kazakhstan
Middle East and Africa: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, Lebanon, Egypt, Morocco, Algeria, Kenya, Nigeria, South Africa
South America: Argentina, Colombia
We don’t ship anywhere else yet. If your country isn’t listed, it won’t show up at checkout. That includes the United Kingdom, Russia, Brazil, Chile, Peru, Iceland, Ukraine, Serbia, Romania, Malta, most of Africa, Central America and the Caribbean.
How much is shipping?
A flat $3 CAD per order to every country we ship to, no matter how many shirts you order. Orders over $75 ship free within Canada and the US.
How long does delivery take?
Every shirt is printed to order, then shipped with tracking. Delivery times include printing:
- British Columbia: about 1 week, 3 weeks at the latest
- Rest of Canada: usually 1–2 weeks
- United States and Australia: usually about 2 weeks
- Everywhere else: usually 2–3 weeks, a little longer to a few countries such as Israel, Kazakhstan, Morocco and Algeria
You'll get a tracking number by email as soon as your order is on its way.
Will I pay customs or import fees?
Orders to some countries outside Canada may be charged import duties or taxes by the destination country. These are set by local customs and aren't included in our prices.
My order hasn't arrived. What should I do?
First check your tracking link and your mailbox or building's parcel room. If tracking hasn't moved in 10 business days (20 outside Canada and the US), email yvrmerch@gmail.com with your order number and we'll work with the carrier to find it or send a replacement.
Returns & Exchanges
Can I return or exchange my order?
Because every shirt is printed to order, we don't take returns for change of mind or the wrong size. Please check the size chart above before ordering. If you're in the EU or Norway, you can still cancel within 14 days of receiving your order under your local consumer law; see our refund policy for how. Nothing here limits your rights under the consumer law where you live.
What if my order arrives damaged or wrong?
We'll make it right with a free replacement. Email yvrmerch@gmail.com within 14 days of delivery with your order number and photos of the problem. You don't need to send the shirt back. This covers:
- Misprints or printing defects
- Damage from shipping
- The wrong item, size, colour or design sent
- A print that's noticeably crooked or out of place
What photos should I send?
Lay the shirt flat so the design and the problem are both clearly visible. For a crooked or off-centre print, include a ruler or measuring tape in the photo. If you received the wrong size, include a photo of the size tag. For shipping damage, show the package and the shirt together.
What isn't covered?
We can't replace a shirt if the wrong size or colour was ordered, or if a package went to an incorrect or incomplete address entered at checkout. Small variations are normal for printed-to-order shirts: print placement can shift by up to about half an inch, and a new DTG shirt can have a faint smell or a light mark from the print pre-treatment that disappears after the first wash.
Contact & Wholesale
How do I get in touch?
Email us at yvrmerch@gmail.com or use our contact form. We reply within 1–2 business days.
Do you sell wholesale to shops?
Yes! We work with gift shops and boutiques. Email yvrmerch@gmail.com for our wholesale line sheet and pricing.