Refund policy

Change of mind

Every YVRmerch shirt is printed to order just for you, so we don't offer returns or exchanges for change of mind or the wrong size in Canada, the United States and most other countries. Please check the size chart on each product page before ordering, or email us if you're unsure.

Customers in the EU and Norway: you have the legal right to cancel your order for any reason within 14 days of receiving it. Email yvrmerch@gmail.com within that 14 days to tell us, then send the item back unworn within 14 days of telling us. You pay the return postage. We'll refund the price of the item and the original shipping charge within 14 days of getting it back.

Damaged, defective or wrong items

If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll make it right at no cost to you. Email yvrmerch@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement, or a full refund if you'd prefer, and you don't need to send the item back.

Cancellations

Orders go to our print partner shortly after you check out. If you email us before your order has gone to print, we'll cancel it and refund you in full. Once printing has started, we can't cancel it. If your order hasn't arrived 30 days after the latest delivery date we gave you, you can cancel it for a full refund.

Lost packages

If tracking hasn't moved for 10 business days (20 outside Canada and the US), email us. We'll work with the carrier and, if the package can't be found, send a replacement or refund you.

How refunds are paid

Refunds go back to your original payment method within 5–10 business days after we approve them.

Your legal rights

Nothing in this policy limits the rights you have under the consumer law where you live. Customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.